Unified operations and coordination for personalised care at scale.
TurnPoint Assist is the care management operating system designed to absorb the complexity of your daily operations. By unifying your clients, workforce, and finances into a single seamless flow, we remove the friction that pulls energy and attention away from delivering the best care.
One system built for the realities of care.
Every feature exists to solve a real operational, funding, or compliance challenge — not just to tick a box.
A single client record across all funding streams
SAH, NDIS, CHSP, and DVA — unified in one record to ensure personalisation never gets lost and your team always has full context.
Real-time scheduling that mirrors real legislation
Rostering logic that understands award rules, client preferences, travel time, and funding constraints simultaneously.
Budget tracking and NDIS utilisation visibility
Ensure you claim every dollar you have earned. Real-time visibility into plan budgets against service delivery, with alerts before plans expire.
Compliance built into your daily workflow
Audit-ready transparency is not layered on top — it is built into how work happens, so your records are always current and complete.
Everything a care provider needs.
Client management
A single holistic view of every client across all funding streams. Store details, documents, care plans, preferences, and service history in one unified record.
Rostering & scheduling
Real-time scheduling that mirrors actual legislation and client preferences. Give field workers instant access to everything they need at the point of care.
Claiming & invoicing
Automated claiming across every Australian funding model. Generate PRODA-compliant files directly from your service delivery records — no manual rework.
Compliance & reporting
Audit-ready transparency built into your daily workflow. Every service delivery, care plan activity, and claiming record is traceable from day one.
Mobile worker app
Give your care workers everything they need in the field. Accessible on any device, from any location — so your team can complete daily tasks with confidence and ease.
Financial integration
Claiming, invoicing and payroll have never been easier. TurnPoint Assist integrates seamlessly with TurnPoint Pay and major accounting platforms.
Every TurnPoint Assist subscription includes:
See TurnPoint Assist for your specific funding model.
Common questions
Frequently asked questions
What is TurnPoint Assist?▾
TurnPoint Assist is a care management platform for Australian providers delivering Home Care, NDIS, Support at Home, and allied health services. It unifies client management, rostering and scheduling, PRODA claiming, compliance, and a mobile worker app into a single system designed for the operational realities of care delivery.
Which funding streams does TurnPoint Assist support?▾
TurnPoint Assist supports all major Australian care funding streams — Support at Home (SAH), NDIS, CHSP, DVA, HACC, and allied health. All streams are managed within a single client record, eliminating the need to switch between systems for different funding types.
Does TurnPoint Assist include a mobile app for care workers?▾
Yes. TurnPoint Assist includes a mobile worker app available on iOS and Android. Care workers can access their shift schedules, client details, service notes, and care plans from any location. Visits are signed off at the point of care and travel is tracked automatically.
How does TurnPoint Assist handle NDIS claiming?▾
TurnPoint Assist generates NDIS bulk payment request files directly from service delivery records, with PRODA integration. Real-time plan utilisation tracking helps providers identify underspend before plans expire and prevents over-claiming that triggers audits.
How does TurnPoint Assist handle clients across multiple funding streams?▾
TurnPoint Assist maintains a single client record across all funding streams — SAH, NDIS, CHSP, DVA, and allied health. Service delivery, care plans, budgets, and claiming are all managed within one record, so there is no duplication of data entry and no gaps in client context when a participant accesses services across multiple programs.
What accounting software does TurnPoint Assist integrate with?▾
TurnPoint Assist integrates with major Australian accounting platforms including Xero and MYOB. Financial data flows from service delivery through to payroll and accounting without manual reconciliation — and the integration with TurnPoint Pay means roster data flows directly into the payroll run.
How does TurnPoint Assist support multi-site providers?▾
TurnPoint Assist is built for providers operating across multiple locations and service models. Rostering, client management, and compliance reporting work across sites within a single platform — with role-based access controls so staff at each location see what they need to.
What does implementation and onboarding look like?▾
TurnPoint's implementation team works with your organisation to configure the platform to your funding models, workflows, and reporting requirements. Existing client records, care plans, and service histories are migrated into the system — there is no requirement to start from scratch.
See TurnPoint Assist in action.
Book a personalised demo tailored to your care model — or explore the platform at your own pace.